Refund and Exchange Policy
Returns & Refund
At Canvasist, we do our best to provide the most accurate product descriptions we can. Each product page has a size guide that you can refer to along with product specifications. We believe in complete transparency.
If you have any problem regarding the product kindly mail us at firstname.lastname@example.org. We will try our best to assist you and arrange a refund or a return.
Important things to note:
- Our policy lasts 14 days. If 14 days have gone by since you receiving your order, unfortunately we can’t offer you a refund or exchange.
- Refunds/Replacements will only be granted when there has been a damage in Transit or the goods are found to be not as per the description provided.
- Each piece is Made to Order, hence we cannot issue a refund/replacement for any customized order or once the order has been shipped from our end.
- For any refunds on our custom canvases post preview we charge a small design fee for the efforts taken by our designers in order to specially customise the design for you.
Note: In case of a return, write to us at email@example.com. We will provide you with a resolution within 24 hours.
Returns/ Replacements ( only accepted under the following circumstances):
- Damaged Product / Manufacturers Defect
- If the product arrives damaged. Whether due to shipping or a manufacturer’s defect we will send out a replacement at the earliest. We will require photo evidence of this via email to firstname.lastname@example.org
- We assure you of a 48 Hours Replacement Policy in case of any damage in transit.
- Not As Described
- If the product arrives and the customer can prove that it does not match up with the product description, we will honor a return for a full refund or exchange for a different item.
- Product Lost in Transit
- If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! Please make sure the address you provide is correct and accurate as we can only do reshipment in case of a wrong address if the shipping fee is paid by the customer.
In most cases, where there customer receives a damaged product, we will be responsible for shipping them a new product within 48 Hours.
Returns for change of mind after the order is shipped or not accepted. As every canvas is made to order, we cannot refund you for a shipped product.
Late or Missing Refunds (If applicable):
- Check your Bank Account
- Contact Credit Card Company
- Processing time USUALLY takes 1-3 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Every piece is hand-stretched meticulously by our skilled staff. Hence, there may be a very slight difference between the pictured image/ description and the final product. Rest assured, we are committed to sending you the best product.